Straight answers about offers, orders, payouts, disputes, and staying safe on buyphonesja — searchable and grouped by topic.
Opening a case, evidence, decisions, and appeals.
Every listing has a Report action that goes straight to moderation — sellers never see who reported them. Find the listing and report it from the listing page.
Find the listingBlocked users can't message you or make offers on your listings. Review or unblock anyone under Blocked users in account settings.
Manage blocked usersReport a problem from the order page within the 48-hour inspection window. The seller's payout stays paused while moderation reviews the case.
Go to disputesSeller onboarding verifies your identity and connects payouts, so buyers know exactly who they're dealing with.
Start seller onboardingbuyphonesja is a demo marketplace — there is no live chat or staffed support inbox behind this page. Feedback goes straight to the team building the prototype, and safety concerns are read first.
